Ford Motor Company Refuses to Honor Warranty on 2008 F150
2008 F150 Super
DEARBORN, MICHIGAN -- I purchased a 2008 F150 Super. I had Cam Phaser issues. My Ford dealer attempted to fix it twice, under warranty. Their efforts failed. I had to park the non running truck while I deployed to Afghanistan and came back after 16 months. Truck is still under warranty and the mileage had not changed. As soon as I got back I had it towed back to the dealer. Now I am told it will have to have the engine replaced to correct the same issue but Ford won't cover it. They said the engine shows signs of varnishing.
Ford took my service records which showed regular service and made a comment about me being "out of town for 16 months." The only answer I get from Ford is they are not participating in the warranty. I have asked the question "Could sitting unused cause engine varnishing? Or the use of the multifuel? My answer back was from the dealer "I don't know, I am not an expert." Ford has lost its way on customer service. CSM won't even speak directly to customers. I guess Fords don't run on the high road. If this is their definition of "Ford tough," I certainly wouldn't want them in a foxhole next to me.