Staples - Totally Great Sales Associate to Do Business With
Lap Top Computer - Compliment
READING, MASSACHUSETTS -- Yesterday I brought my lap top to Staples because it would not turn on. they examined it and told me that the battery was no longer any good. since I had purchased an extended warranty, they said I was entitled to a one time replacement, and to call a number they gave me. I did this at home and was told I was not entitled to one. I then returned to the Staples store and had the most pleasant experience I've ever had bringing anything back.
The sales associate I dealt with was one of the most helpful I've ever encountered anywhere. his name was Kevin homes and he spoke to someone on the phone explaining telling them ( as I had told him ) that since I had been told by the person who sold me the computer about one year ago that I was covered by the extended warranty 'for everything' , that I should be entitled to that coverage for the battery. he spent quite some time convincing the person on the telephone of this and was eventually successful.
This man not only has a great degree of technical expertise but also a natural knack for making one feel respected, well treated and comfortable during the experience. He took the time to explain things in detail in a way that a person with not too much computer savvy could understand, and he even remembered me from another time that I had been in! totally respectful, this is the type of person that makes me glad I bought my computer from you guys rather than some wholesale outfit
Kevin, you are of high value to your company and your personality and perseverance have won them a customer for life. Thanks again
Dick Ruiz, Stoneham Mass.
rare person, extremely rare