Raymour & Flanigan - Out of Area Delivery - Big Mistake
WATCHUNG, NEW JERSEY -- You would need to be out of your mind to order out of area from Raymour & Flanigan. Not only was it NOT delivered when promised, it wasn't delivered "evening or Saturday without extra charge due to the inconvenience" and was delivered DAMAGED.
We have ordered several items from R&F in the NJ area without issue.
Our daughter graduated and started a new job in NC so we ordered bedroom and living furniture to be delivered there while we were there helping her set up the apt. WHAT A MISTAKE!!!
Not only wasn't it delivered in a timely manner, after a few weeks, it hadn't even been registered as needing to be delivered in the "out of area deliver center". The offered solution? Would you like to cancel? Sure, we always run around and give zero interest loans to furniture stores. It's great fun. And don't waste your time trying to call those people - it just circles around in an endless loop of automated responses...we've wasted a lot of time trying. If you try another option and tell them the problem, they very helpfully put you on hold and then come back and say they are not answering . Well, we could try later. Want to guess how many times we had to "try later"?????
Ah, but then we were on our way. But Mom & Dad had to return home and daughter started her job. No worries, we were promised, they would accommodate her work schedule and no extra fee for delivery on Saturday or evening. Well, that would be nice except the local delivery group would ONLY DELIVER TO HER TOWN ON A TUESDAY. And it couldn't be the Tuesday before she started her job as they "needed time to inspect the furniture"
OK, it arrived at the apt. with the RE broker letting them in. AND IT ARRIVED WITH VERY VISIBLE DAMAGE in the center of the dresser!!!! So glad they took the extra week to inspect the furniture.
DO NOT WASTE YOUR MONEY WITH THIS COMPANY.
Oh, this was not a small order, this was multiple thousands of dollars worth of furniture.