Honda Complaint - DIAGNOSTIC CHARGES! - SERVICE
SAN JOSE, CALIFORNIA -- I would like to first introduce myself, my name is Leonid I purchased a 2006 Honda coupe. However, do to high mark up pricing of the vehicle I was forced to buy the DX model with the air conditioning unit. However, when I had the air conditioning unit installed I was informed that it was not operational due to the radio. I was than later told that it was due to the after market alarm I installed. Finally, I went to see it with my own eyes and was shown the cables that were supposedly cut in the process when running a cable to the alarm’s horn from the interior of the car to the engine compartment. Therefore, two cables that affect the air conditioning unit were cut. This is hard to believe since the installation was done by my brother who has years of experience and installs car alarms and radios for a living.
The reasons I feel the cable were not cut when passing the alarm wires to the engine compartment are:
- The wires are well insulated and protected.
- The wires are bundle together which means that in order to cut a wire one must separate it from the other wires.
- The wires require something sharp to be able to cut them but no sharp objects were used to pass the car alarm wire to the engine compartment.
- The force required to cut two cables is high which means that it could have not be done accidentally.
Furthermore, I feel I should not be charge $300 for such inspection and repair. First of all because I feel no two wires were cut when installing the car alarm. And finally because if I would have known that they were sure it was due to the car alarm I would have had my brother repair the damages or remove the car alarm to avoid excessive charges. But instead I was informed when there was nothing I could do. I was simply put on a position were I was only required to pay and complain the charges at a later time. Please, know that this is my first new car and first Honda car as well. I have always admired Honda for its high quality vehicles but I would have never imagined that I would be having problems to install an air conditioning unit. Please, review my case and let me know if there is something you can do to make my Honda Service experience more pleasant.