KFC Store #G160001
Drive Through Order - Complaint
GALESBURG, ILLINOIS -- On Aug. 27, 2013 my boyfriend and I were tired and hungry that night because we had been working on our new place so we decided to get KFC's grilled chickens for dinner. The closest location for us to go to in Galesburg, IL was the one located on 1017 North Henderson store #G160001. We placed our orders at the drive through at 7:42 PM. After we paid for our orders with debit, the girl at the window return card to us and told us the dark meats need to wait for about 6 minutes.
My boyfriend thought 6 minutes should be fast so we waited by the window since there were no one behind us. 3 minutes past and one car pulled up the drive through so we were told to move the car up front a bit so we did. From that point, we should have only needed to wait for another 3~4 minutes but no, we waited for more than 15 minutes in car.
I finally couldn't stand it anymore so I walked in with the order ticket and told one girl that we have waited for more than 15 minutes but have not gotten any of our food yet. She did not ask to see my ticket and just said we will get them for ya. She turned around and told the others and the girl in the kitchen asked her which one is it? The original? Didn't we just gave that one out? I told them we placed the order at 7:42 PM. After a minute of watching them struggling to figure out what is going on and finally someone check the monitor and said it is the 2 pc dark meat combo and a 2 pc white meat combo. Which my white meat combo was packed and left on side getting cold.
Now this one girl from the kitchen starting to pack the grilled chickens into the box and realized someone had forgotten to spray the liner that the skin stuck to it. Another 30 second of standing there watching her struggled to get the meat off the liner and threw it into box, packed and handed to me. Now, I will tell you what I really want to complain about.
#1 - Told to wait for 6 minutes and waited more than 15 minutes.
#2 - Walked in to see 5 employees working and no one had a clue (the store was empty, therefore, they weren't busy).
#3 - After I told what happened, the girl I talked to didn't look at my ticket to check which order was it and just assumed (as the ticket said GRILLED, not ORIGINAL)
#4 - She told me the ticket must had lost somewhere in transit..after I told her ticket printed out on 7:42 PM than she check the monitor and reply, oh, now it is coming out.
#5 - The white meat combo was packed and left aside getting cold for about 10 minutes.
#6 - After they packed the "completed" order and handed over to me, NO ONE apologized at all. She only said, there you go, it is ready.
I like KFC, but this is far more than one should be handled. I began to wonder on our way home, if they had a manager on site? Because everyone seem clueless!