Comcast - Delays, Inaccurate Information, Hours On The Phone!!
Customer Service, TV & Internet - Complaint
OREGON -- I had to wait in line for an HOUR to pick up the adapter so I could get the "free TV" offered by the realty company I rented from (ok, that's on them, but an HOUR wait!!???) Then when we got home, plugged in, the internet didn't work. Was on the phone, literally, three hours with various countries and "customer service" reps who told me they couldn't fix it, that they would charge me $39.99 to fix it, that we'd have to set up a service call (for equipment we just picked up!), and finally a very nice AMERICAN lady who tried to get a tech to fix it but couldn't, but did set up an appointment for the next day instead in a week like I'd been offered before.
Then, when the tech arrived, it was fixed in 2 minutes; he said they could have fixed it over the phone by erasing the modem if they'd known what they were doing! Not a pleasant experience at all, I'll never use Comcast myself, and as soon as we fine another option for my daughter, who is in college, we will take it!
How about better training, Comcast! And how about bringing those jobs stateside so we can employ Americans, and customers can understand what they're saying the first time instead of having to repeat everything five times! Oh, and how about telling your customer service reps that when a customer asks for a supervisor, just do it, don't keep arguing with the customer! Negative five BLACK stars for Comcast.