Hotwire - Car Rental Hell
I made car reservations back in may 2013 for pick up and drop off in Las Vegas and in July 2013 my nephew was in a serious motorcycle accident in California and I live in Georgia as well as my husband and mother. Well my mother needed to get to California and was already headed to Vegas with my husband and i. I had all airline tickets to depart from California so I could take my mother to help her daughter and grandson.
My nephew just graduated high school in June with a scholarship to play football at university of Hawaii this august. They wanted proof he was my nephew told me to have my sister leave ICU while he was in surgery and go home and find his birth certificate showing my sisters maiden name and send in my birth certificate with my maiden name. I told them days later I could not get her to leave and do this, so they insisted I got a letter from the hospital.
After I was finally able to get this letter, my sister also text me a copy of the birth certificate. I also had my contract that clearly stated with the extra insurance I purchased for unforeseen circumstances I could cancel and have money refunded. I just wanted a different drop off location and couldn't do it. I faxed everything and received an email stating they hope my nephew is doing better but are still unable to refund my money... I called them up and they said they still are unsure its my nephew and they needed a release date which was stated in the letter as unknown.
I argued with them and they reluctantly agreed to refund my money after over 10 hours on the phone and countless hours of wasted time locating this stuff and stressing my family out. Needless to say this past Monday my nephew had his leg amputated from the thigh down:( so very unhappy!