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Toyota Financial Services Complaint - Beware Toyota Financial Services - lease
lease - Complaint
I sent one extra month's payment to TFS on a car lease which had expired. The experience of trying to get a refund from this company has been a true nightmare. The customer service reps are complete drones. Nobody answers their phone. Trying to get the name of a supervisor is impossible. I supplied them bank statements and they claim that's not sufficient proof.
Bottom line: I still haven't received my refund. In the future I'm avoiding TFS like the plague.
Anybody have any suggestions?
Bottom line: I still haven't received my refund. In the future I'm avoiding TFS like the plague.
Anybody have any suggestions?
Comments:
Posted by spiderman2 on 2006-03-27:
My only suggestion would be to keep track of your payments better. Seriously, good luck getting your money back.
Posted by viperpa33s on 2006-03-28:
If the check didn't clear you could of put a stop payment on the check. If Toyota finance did cash the check then the money is floating there somewhere. Some banks will try and solve payment disputes even if you pay by check. Contact your states attorney generals office. You can also write to the regional office of Toyota and explain your situation. I would not expect a quick refund since the accounting dept. first has to find the money. It would show up when they do an account balance for the week. Even if the clerk didn't input the correct amount, it would still show up as having more money than they are suppose to have.
Posted by Calisto7 on 2006-06-08:
If the check has been cashed you do need to send them a front and back copy of the check. They get millions of checks I am sure and need numbers imprinted on it to locate it. Also when you call, asked for the Retention, or Lease End department. Customer Service can't help you, only the lease department there!
Hope that helps and you get your money back. Oh and yeah, if it's not cashed, put a stop payment on it.
Hope that helps and you get your money back. Oh and yeah, if it's not cashed, put a stop payment on it.
Posted by willyum31 on 2009-09-23:
I had to fax my bank statements over to TFS and Write TFS credit dispute group. I still have yet to recieve my refund but, a similar thing happend to me. My problem is I have a TFS ( vehicle loan) and a TFS(visa) . My Car loan was applied to my visa and, they have failed to return my car loan payment.
Posted by PepperElf on 2009-09-23:
Personally that's why I believe in not leasing a car.
Granted, I was lucky and was able to use my Navy separation pay towards my car, but... I had no requirements to give them any of my financial data.
All I had to do was make a down payment the day I said, "Yes I'll buy this car."
On the day I picked it up, I handed them a cashier's check for the remaining amount.
Granted, I was lucky and was able to use my Navy separation pay towards my car, but... I had no requirements to give them any of my financial data.
All I had to do was make a down payment the day I said, "Yes I'll buy this car."
On the day I picked it up, I handed them a cashier's check for the remaining amount.
Posted by MSCANTBEWRONG on 2009-09-23:
What's up with the resurrection of all these old posts...
Posted by MRM on 2009-09-23:
It is the risen of the ghost of a former member.
Posted by MRM on 2009-09-23:
Welcome back! We all brace of your second coming!
Posted by MSCANTBEWRONG on 2009-09-23:
LOL!!
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