Freightquote.com - Great Freight Broker. They Go the Extra Mile!
KANSAS CITY, MISSOURI -- This is a positive review for Freightquote.com located at 901 West Carondelet Drive, Kansas City, MO 64114. We have an Ebay store and occasionally need to ship a large item by freight. Freightquote arranged a pickup of our 700 pound crate on a Friday. The shipment was not picked up and we were very distressed. The truck company sent an email to Freightquote at 6:40pm Friday of “Our agent just notified us they do not have a lift gate for pickup available in this area, we will not be able to pick this shipment up.” This of course was after hours for Freightquote and so too late to solve the problem.
However, first thing Monday morning Derek Wiles, Senior Freight Broker and his team at Freightquote, began working on a solution. He was on the phone with us at each stage of the arrangement to keep us informed of their progress. They worked on our shipment all day until a freight company was found that could visit our slightly out of the way location. Mr. Wiles also went the extra mile and called the freight company to verbally confirm the pickup. Then Mr. Wiles even went a greater step and called our buyer who would receive the shipment he had purchased to apologize for the delay and to ensure him that the shipment was being arranged.
I have the highest recommendation for Freightquote with Mr. Wiles and his team. If you ever need a good freight broker, then contact Derek Wiles, Senior Freight Broker at 800.323.5441 x1599 or firstname.lastname@example.org . www.freightquote.com
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