Wendy's Complaint - Customer Service
MERCED, CALIFORNIA -- When I think Wendy's I think french fries dipped in honey mustard sauce. I tell myself not to eat at Wendy's anymore, especially, the one in Merced, CA. I find myself going back for their honey mustard. Anyhow, I can relate to the story about calling in to complain and finding out they just want to write down your name. But, when you actually go in to redeem your so called "free" food...no such thing. They make a hastle out of it. I'm sure that was the intent, is to have you back as a customer and the replacement food to say I'm sorry. I don't think thats the case, I bet it's to get you back in there, make you wait, make a big deal about why you're back and why you called to complain in the first place---BULL. It won't work unless you're back within the next 20 minutes with a happy face that says "I'm not that pissed at you for messing up my food and had to take the next exit off of the freeway" look on your face (not to mention it was raining and I was hungry).
I have never experienced a time when I can pull up to order in the drive through and not feel rushed. Everytime I pull up to the microphone they expect me to place my order within 10 seconds. If thats the case, then why do they have 200 items on the menu. Not to mention the small font so you have to squint just to see the the part that comes after "BIGGIE." 99% of the time I look behind me to see if someone more important is in line. On top of the speedy order taking, the people putting together your food, or should I say matching up your 2-pieced meat patty is running around bumping into each other and the person at the window is shouting "ketchup, napkin, sour cream"
I don't understand why they rush when taking orders, don't do a good job on customer service or food preparation and having the customer come back. Why not take an extra 15 seconds, maybe less just to make sure the order is punched in correctly, the food is warm, and look through the bag just before they hand it to the customer....