Fox Rent a Car - Horrible Business Practices, Rude Customer Service.
SAN JOSE, NEW JERSEY -- I wish I had taken the time to research Fox car rentals before using them. I reserved a car, a month in advance, for pick-up in San Jose. When I arrived, I was told there were no cars in the class I'd requested. I could get a lower class, which meant a smaller trunk, the reason I chose the specific size to begin with. The customer service was dismissive of my irritation as if whether or not my party's luggage would all fit was of no concern to him. Then, with no option, I took the smaller car but still had to pay for the more expensive one. I could request a 'refund' of the difference, 'if I wanted'. I was stuck! It turned out that I was just able to squeeze all of our bags into the car, and it worked out okay, but I never did see the refund of the price differential. I will never use them again.