Best Buy - Horrible Customer Service
Mobile Phones - Complaint
MARGATE, FLORIDA -- Purchased a new Samsung Galaxy III in May, took it back in August because the battery won't hold a charge. Girl at Customer Service Desk was not very helpful, just stood there typing things into the computer. Finally she says.. New Battery will arrive at your home on Sept. !st, ok Sunday.... not a problem will show up Tuesday due to the holiday. 2 hours later I get an email, order has been cancelled... call with any questions.. I call, get passed around to 3 different people, no one has a clue why... last person says.. have a nice day and hangs up... Alrighty... still have the same battery... still have no idea WHY it was cancelled.. and apparently neither does anyone at Best Buy.!!!