T Mobile - Not fair
Cell phone - Complaint
Purchased a Cell phone the original seven years ago with the number @$315.00 in NYC
917-293-7372! Paid prepaid min. on the cell phone, until the phone
was reported lost or stolen 4 years ago. I repurchased a red cell phone
with camera on it for 1/3 the price (was able to keep the number) in NYC!
On Jan 6, 2013 once again the my purse was snatched at the Port
Authority, NYC, and had to purchase an emergency phone right away
and purchased the phone I now have @917-436-3126 purchased for
less than $100.00! The point of the COMPLAINT is that, I called and
wrote (contacted T-Mobile) trying to keep the number I had been paying
prepaid minutes (approximately $5,000.00 - 6,000.00)! I even asked them
to send me an equivalent cell phone and bill me since my credit should be good. Within three months, the number that had been de-activated was
given to another, and this I object! Within seven years one notes their
number on myriad documents and applications. The grace period should have been longer than three months, perhaps 6 months even a year be-
fore one's number is given out. Does this new customer live in NYC?
This was not fair! I had intended to purchase another phone, and
would have preferred to keep the same number.
Additionally, I had 300 photos and personal information on that phone
that should be immediately cancelled once the phone is de-activated and
once one reports a phone lost or stolen! It is my opinion that the first
original cell phone, and second updated with camera cell phone may
have been taken by the same source!