Enterprise Rent A Car (Rentals) - Enterprise Unfair Consumer Policy
MEMPHIS, TENNESSEE -- Did you know Enterprise Car Rental has a policy that states if anyone in your household has a bad track record with their car returns or payments that it could affect all individuals in your house-hold or at the given address?
My 30 year old son who happens to temporarily live with me due to the circumstances, he did business with Enterprise Car Rental. Unfortunately, he fell on bad terms with the company due to his alleged un-responsible actions. I was told by Enterprise that my son had kept the car too long on occasions and that he also owed them money. While voluntarily telling me all my son's business, they then proceeded to request that I make the payment for him (as if he was a 10 year old kid).
I refused and they further explained that they would not be able to rent a car to me (even though I'd been an excellent customer with them) due to the fact, that I stayed at the same address as my son and anyone else at that (our) address would no longer qualify to rent cars from their company (Enterprise). The associate also loudly blurted out that the address had been "black listed" and made a "DNR" which means Do Not Rent.
I called the corporate office in which the lady there confirmed that this was their policy and the Enterprise associates in my area were quoting accurate information based on their policy. It did no good to state how pre-judged and unfair that seem as she too, were just following Enterprise's policy. By the way, I called several people on their management team, left messages in which one guy was out of town and his referred assistants or contacts did not return my messages left on their answering devices.
I am still finding this hard to believe that other house hold members are actually punished, black-listed and considered what I was told by the Enterprise associate...On the "DNR" Do Not Rent List due to the actions of another. Needless, to say I was able to rent a car at Hertz with welcoming and "happy arms". It was my first experience with Hertz and I can say it was beautiful after the gruesome, embarrassing and disappointing experience felt, as a result of Enterprise's enforced Policy.
In closing, I hope Enterprise policy writer(s) revised or re-consider the due consequences for this clause in policy. Personally, I am forced to take my business elsewhere and I do intend to continue to share this experience with others. As a result, hopefully I will gain emotional momentum, satisfaction and closure from it all.