Direct tv - Breaking Contract Because New Landlord Had Contract With Cable Company.
Customer Service - Complaint
COLUMBUS, MISSISSIPPI -- After being a very good customer for 3 years, (never late with a payment). Without telling me a new contract began after ordering a extra cable box for guest bedroom a few months before my move, which was deceitful. A few months later I move into a garden home where the Landlord had a contract with the local cable company, and would not allow Tenants to have a satellite dish...Direct TV would not hear of not charging me $200 for breaking my contract. A 2 year contract I thought I had fulfilled, but ordering an extra box renewed my contract unbeknownst to me.
After being put on hold after asking for a supervisor, I was transferred to several departments to be told it was the wrong department finally a rude guy picked up who said he was a supervisor, who told me in no uncertain terms that they would not forgive the fee for breaking the contract, he also told me that it would go on my credit profile if I didn't pay. It made no difference that I had been a good customer, and that I would have transferred the service if I could have. I thought since I told him my Landlord had that rule no satellite dish, and not my fault that I could not transfer the service would make a difference, but it didn't. I will never use Direct TV again.