Wal-Mart Won't Return Air Bed
Home Product - Complaint
BELLIGHAM, WASHINGTON -- I brought two air beds from Wal-mart in Bellingham on July, 2013 for my family. After I got home, I opened one to try, but it is not comfortable, so I packed that one up and did not even open the second one. I put them away so that I can return them during my next visit to the store. I currently live in Vancouver, Canada, thus I only drive to the US for shopping every other month.
When I went to the store on Aug 2013 thinking that I am within the 90 days return period, to my surprise, the store representative told me that I could not return them because I passed the 15 days return day limit. I explained to her why it took so long for me to bring them back, and the fact I was not made aware the 15 day policy at time of sales: 1) there was not any sign at the time of my purchase; 2) my receipt also have not information on the return policy; 3) my cashier also did not said anything to me neither. Thus I naturally assume I have 90 days to return the items.
I was then referred to one of the managers, she again insisted the 15 days return policy, insisted that the store has sign posted by the air beds aisles and repeatedly told me that there is not she can do to help me; and the computer would not even allow her to return even if she want to. I went into the store and check the aisles; there WAS NOT any sign at all! I took photo as proof, and then I went to another manager, explained to her the situation, and finally got her to take back to un-open air bed, but not the opened one. During the return, I noticed that the representative does not even need any code to key from the store manager to complete the transaction, unlike the first manager told me. It made me think that I was lied to by the first manager. As a customer, I really feel the Wal-Mart has failed as a reputable store. I am a very un-stratified customer.