Priceline.com - Priceline Is a Total Scam
Cancellation Insurance - Complaint
FERNDALE -- Priceline is a scam. Their name your own price never really works and if you buy insurance they will find any excuse not to honor it. I tried to use them and then was told that even though I bought cancellation insurance, I would not be able to cancel and that if I wished to alter my travel arrangements it would be an additional $400 fee. Yep, Four Hundred. Their customer service is non-existent. When you call, you get a crackly horrible connection for someone who rarely identifies themselves and then transfers you immediately. You just get passed back and forth to phone reps who obviously don't care or have the tools to help you. There is no email address to contact them anywhere on the site and when I tried their contact us comments section, I got an email back saying that they didn't get my full message and there for couldn't help me. There are too many other travel sites out there to support a company as deceitful and greedy as Priceline.