Staples - Eric Was Excellent In My Laptop Repair Service
HP Pavilion dv6 - Compliment
GRASS VALLEY, CALIFORNIA -- I recently had a fan problem with my laptop computer. I originally brought it into Staples and the gentleman took the information off my laptop to order a new fan. He accidently wrote the information incorrectly. I called and spoke with Eric of the Grass Valley, CA Staples and he was extremely helpful. He returned my calls immediately. He ordered the correct fan for my laptop. When it came it he cleared his schedule to accommodate me and replaced the fan that day. Since this is my business computer it was very important to me to have it back right away.
I also want to compliment Stephen at the Grass Valley, CA Staples as he was very quick to return my calls as well and kept me up to date on the travels of my fan being shipped to their location.
Coodles to Eric and Stephen at the Grass Valley, CA Staples:)
A very happy customer