Whirlpool - Terrible Customer Service
Maytag Oven - Complaint
VANCOUVER -- Earlier this year, the digital control on my old Maytag oven stopped working. We contacted the manufacturer, now Whirlpool, who arranged for a repairman to come over. ”Repairman” is a misnomer. He didn't’t actually repair anything. He just peeled off the old digital control, slapped on a new one, and charged me $300+.
Three months later, the new digital control on the oven stopped working. Again! I contacted Whirlpool who sent over the same “repairman” who informed me that, unfortunately, the warranty on that new digital display had expired (these things are apparently only good for two months) and Whirlpool wasn’t willing to help me out. So, I had the “repairman” “repair” my oven again – peeling off the old digital control and slapping on a new one.
Fast forward a couple of months and THE NEW DIGITAL DISPLAY ON MY MAYTAG OVEN HAS STOPPED WORKING! Frustrated beyond belief, I contact Maytag customer service who, after hearing me out, offered me the following solution to my ongoing oven problems: 15% off a new Whirlpool oven! I kid you not! I informed the customer service representative that I wanted someone to come over and address the problem to which she responded “The warranty has expired on your oven” – so they wouldn't’t be sending anyone over. EVEN IF I OFFERED TO PAY FOR THE VISIT! She followed up by offering up that rebate because I am apparently part of their F****ed Over Friends and Family Program, over whatever they call it.
I passed on their offer and sent an email outlining my situation to their head office. They ignored me completely, perfectly in keeping with their crappy customer service.
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