Ally Bank - Failure to Process Payment & Failure to Release Lien
Customer Service - Complaint
BOOMINGTON, MINNESOTA -- Ally is a terrible company. Very inefficient. I will NEVER finance an automobile with them again. I cosigned for my son's car. For personal reasons, I decided to pay off the remaining balance so that we could remove my name from the car title. I called customer service to ask for the quickest method to pay off the car. The customer service representative was most likely from India; difficult to understand due to the heavy accent. She told me to mail a cashier's check via overnight mail and that Ally would fax the lien release to my house as soon as the check was received. I tracked the check via usps.com. The check was delivered to the Ally address given to me by the customer service representative at 9 a.m. on Thursday August 29th, 2013. I have called Ally everyday since then but the payment has not been processed.
I don't know if the customer service representative gave me the wrong address, or if Ally is not processing the payment so that they can continue to charge me the daily interest of $2.49. It is urgent that I remove my name from the car title. I need a lien release in order to do so. Also, it is impossible to find out the exact payoff amount. The Ally website states a payoff figure and claims that the figure is good for 5 days, yet the payoff amount changes daily; it gets higher each day.
The customer service representative from India could not explain why my payoff amount was not locked in and why it was increasing daily since I mailed the check to Ally. I am going to contact a lawyer about this incident.