Jennifer Convertibles Inc Informative - Letter Written to Main company
VIENNA, VIRGINIA -- I'm actually taking Jennifer Leather to court and filing them through the BBB (well if they don't respond to me by March 31st, but, since this has been going on since Nov 23rd, I've already started pushing forward). This is my letter if any one is going through similiar problems.
Dear Mr. Massaro [Regional Manager] -
This email follows up on my voice mail to you on March 15, 2006.
On November 7th of 2005, Michelle purchased a leather sofa, two chairs and two ottomans from your store located at 8150 Leesburg Pike, Vienna, VA 22182. She paid a total of $_2469.92_, which included the costs for optional insurance, leather protection, and a delivery fee. Her sales person was Mr. Sam Oji.
One day after delivery on 11-23-06, she requested that the two chairs and ottomans be exchanged for a love seat, with a corresponding adjustment to the purchase price. Mr. Oji agreed and said he would arrange for the exchange within a week or two. After Mr. Oji failed to satisfy his promise of exchange within a reasonable time, Michelle began visiting your Virginia store at regular intervals to request status updates on the exchange.
Mr. Oji provided Michelle with numerous excuses and attempted to deflect any responsibility for the failure to deliver the purchased goods from himself by blaming on his co-workers, as well as citing a lack of responsiveness from his supervisors at corporate headquarters, including yourself. He also blamed various corporate headquarters exchange policies and clerikal mistakes.
Nevertheless, Mr. Oji appeared apologetic and continued to promise Michelle that the exchange would occur. It never did, and, after three months of being ignored, Michelle asked for a full refund in exchange for a return of the furniture.
Mr. Oji again agreed and said he would arrange for the return of the furniture and provide a full refund of the entire purchase price, including the optional insurance and delivery fees, for a total of $159.99. He said that it would take up to fourteen days for corporate headquarters to issue the refund.
Until this day, Mr. Oji, as an agent and representative of Jennifer Leather, has failed to fulfill this promise.
Michelle hereby requests that Jennifer Leather issue a full refund, in the amount $2469.92, no later than March 31, 2006, or she will have to pursue other avenues to resolve this dispute.
Thank you for promptly resolving this issue.