Quality Inn - The Quality Of Customer Service By The Manager
WICKENBURG, ARIZONA -- Was our very FIRST experience using Priceline.com to book our weekend stay. We will never again use PRICELINE.COM to book a hotel. The hotel choice selected was at Quality Inn and was the worst experience we had ever had. In the room Not all the lights worked. My granddaughter and I fell while taking a shower. The bathmat in the tub was not properly attached to the bathtub. I had just gotten out of the shower and got the grandkids in to shower when the smoke alarm went off. There was a swarm of bees at the pool, vending machine's NOT properly w/all the item selections listed, snack machine- chip bag got stuck in the coil.
We requested to be moved to a different room and explained what had happened to the Hotel Manager-Louie Smith while taking our shower and he was willing to us move only after being having a verbal exchange with us about the room. I also informed him of the bees at the pool. His reply was- "this time of year there are bees all over town, by the pool and even at residential pools. He further stated, they've had bee keepers out and they are not able to identify where the bees are coming from and have even sprayed for the bees."
When I informed him of the vending machine not having the items, I had selected, he got defensive and said " There is nothing he could do about that, because the machine belongs to COKE." His face got red and was a little angry. The Front Desk Clerk then informed him of the issue w/the snack machine that the chip bag had not dispensed. He started down the hall to see for himself and as he went past the housekeeping ladies, I heard him grumbling about us. I then heard someone whisper to him shhhh because, I was following behind him and the front-desk clerk. I then yelled at him saying I could hear him.