Tmobile - A Corporate Store Behaving Badly
Sim Card Switch - Complaint
NEW YORK, NEW YORK -- I've usually had good service with Tmobile and the stores I've been to. But beware this one in lower Manhattan: Ninth Ave & 34th St
423 9TH AVE, NEW YORK, NY
I'm on the road, and need to switch my SIM card from an old Blackberry to an iPhone. It requires cutting down, something my local Tmobile tells me any corporate store will do for free. And in fact has done for me before. But the above store tells me they will "take care of me." He tells me they can cut it down but recommend buying a new Sim card for $20. And when I explain that I was told, I got put on hold to "ask the manager" and then was told that "the cutting machine wasn't working." And then the employee rudely hung up before I had a chance to ask any follow ups. Sound like bullcrap to you? It sure did to me.
So if you're going to deliver that kind of service, you will get these kinds of complaints. Ninth and 34th Tmobile - you're not doing yourself any favors.