Sutherland's - Unbelievable Lack of Customer Service
Front Desk - Complaint
LUBBOCK, TEXAS -- I was at Sutherland's at 7:30 a.m. today to take advantage of their regular 20 percent holiday discount. Got my cat food, and asked at front if they could recommend something to repair the threshold on my inside back door. It has come apart and I think the screws are stripped, so I was thinking I might glue it - could they recommend a glue. The guy - middle age - not some kid - and it was first thing in the morning so no one should be hot and tired - just said go to aisle 13. OK - I'm an older woman and I don't know hardware stuff. Any decent customer service would have resulted in me purchasing the product but I'm not going to aisle 13 and wander around trying to find what I don't even know what I'm looking for. Any decent customer service would have gone with me to find the product and resulted in a sale.
I guess this is typical these days but it doesn't make sense to me so I can't see how it can make sense to management. Do they want sales, or not???