Wal-Mart Does Not Honor Price Match Guarantee
Check Out - Complaint
SPARTA, TENNESSEE -- I went to the Wal-Mart in Sparta, TN to do some grocery shopping. I also was going to use their ad guarantee for one of the items. When I was finished shopping and checking out I mentioned to the cashier about the price match item which were back ribs. She left and when she came back she said that she could not match the item since it was not the same brand as the one in the ad. Now there are 4 Wal-Marts in my area and I have shopped at all 4 of them using their price match guarantee. This Wal-Mart is the only one that has not followed the companies policy. In the store they have a brief description of their guarantee. I also brought in what Wal-Mart has on their own website that explains their guarantee in detail form. In the first section 4th bullet it states that For fresh produce and meat items when the price is offered in the same unit type (lb. for lb. each for each) . There is no mention of product brand matching.
After showing this to the employees they brought over the acting manager on duty to read their own policy. Non of these employees could comprehend what they were reading. Wal-Mart needs to educate there employees on there policies, if not they will lose more customers and end up like so many more of the past big box companies. I have emailed customer service about this and am waiting to see what happens. I am guessing, nothing.