Art Van Complaint - complaint about recliner couch
ROYAL OAK, MICHIGAN -- We purchased a recliner couch in Nov. of 1996. The middle cushion is threadbare.Our previous couch was over 15 yrs. old and still in good condition. I was told I could call an upholsterer at my own expense when I contacted the service dept. Shirley, in customer relations, offered me the P.O. address for the company and left me on my own to track down the material and have it reupholstered, again, at my own expense. I have purchased most of my furniture at Art Van,including a mattress set, a bedroom set, a child's recliner, a dining room set, curio cabinet and oak entertainment stand, all in the last 6-7 years. We had planned on some major purchases in a few months, when the addition on our home is done. We had already selected a $900.00 queen mattres set and have been considering a queen bedroom set and loveseat, all from Art Van. I now have serious doubts about patronizing your store ever again. If the material used by that company is so shoddy, Art Van should not have been selling their merchandise.
To help keep me as a potential future customer, I would like the following:
I believe Art Van should repair the couch.
At the very least I would like a response from your company regarding this incident. Thank you for your time.