Elchim Hair Dryer - Expensive but Poor Quality and Unreliable, Did't Even Last 1 1/2 Years

Elchim-ILFUTURO - Complaint
Review by pro.tech749 on 2013-09-02
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ITALY -- We were in the market for a new hair dryer and decided to spend more money to purchase a quality product rather than buy a cheaper brand and dispose of it in a year as we live in a disposable society. Thinking we were doing a good thing for the environment, we decided to buy a made in Italy Elchim. What a mistake.

Just after 1 year, my wife was using the hair dryer and all I heard was a huge pop. The power cord shorted out almost electrocuting her. Me being a HVAC mechanic and dealing with electricity every day, I decided to take apart the handle and cut out the defective wire. Re-soldered it back in place and continued using there on. Six months after that I was using it and all of a sudden you get the strong odour of plastic. I let it cool off and tested. Immediately you get this strong odour of plastic. Tried contacting Elchim USA and Italy by email and phone with absolutely no luck. It is almost as they don't exist.

WARNING to everyone, don't buy this product as it is poor quality and no customer service. We went out and bought a Conair at a fraction of the cost.

Toronto, Canada

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