Amtrak - Ripped Off
Business Class Ticket - Complaint
SAN DIEGO, CALIFORNIA -- We paid for 2 business class tickets from L. A. to San Diego Aug. 30 to Sept. Nothing but disappointment. On the trip out we did not receive lunch. Were told drinks only after 12. We arrived 12:30 and never got a beverage,. It gets worse.
On the way home we called AmTrak before departing our hotel to inquire if we could take the 30'clock instead of the 4 o'clock train without any penalties. We were told by an employee of Amtrak it would be fine and no there would not be a problem to change times. Anyhow, we boarded and got comfortable in our seats, when this very rude women named Brandi, I think, she would not allow me to se her badge, told us to leave and go to coach. We explained we talked with AmTrak and they assured us there would be no conflict. Well Brandi would not listen to us. She insisted we vacate or seats, which costs far more than coach, because the train was expecting to be full and someone else would be in our seats.
Anyhow, my husband, who needs more leg room as he is over 6ft. tall was forced to sit in coach with his legs up to his elbows. This is so unfair, as no one came into those seats at all. We could see since we were in the next car and had a clear view of business class seating. I am a reasonable person and feel we were treated unfairly. What can you do to make this right? Clearly, Brandi has a power thing going on and made us feel helpless. We are seniors who use the train often, but now worry this could happen to us again.
I expect an apology from you, and at best a refund! Most sincerely, Mauren Kwasizur