Time Warner - Horrible
Internet - Complaint
EL PASO, TEXAS -- Time Warner has the worst service around, and I have had Comcast. I first started my journey with Time Warner February of this year (2013). As of March of this year I have had a tech come out once a month, including one coming by Wednesday and that is the least amount of times they have been here. It is possible they have been out here more.
Crappy customer service has me on the phone for hours "troubleshooting" my issue each time I call in with the same problem that they STILL have not fixed. With the amount of money I am paying I should be getting far better service. I have had my box replaced SIX times. Not once, not twice, not even three times. No, SIX times. Each time they come out they switch my box for a new one. So why am I paying premium prices for less than subpar service? Half the time I can not even get online or my videos don't load. If I am paying you $80 a month I expect better or I expect my money back.
I am currently locked in to Time Warner since my area only allows Time Warner, but the moment my lease is up and I move, I can guarantee I will NOT be taking Time Warner with me. On a scale from 1-10 I give a 1. Never. Again.