Value City Furniture - Still Waiting for Bedroom, Sectional Wont Connect
Bedroom and Sectional Sofa - Complaint
MEMPHIS, TENNESSEE -- Please do not buy from these people. Not only did she get our order wrong after we specifically pointed out and even sat on the bedroom set of choice, but had the nerve to catch a serious attitude with us like we were wrong. She put in a WHITE bedroom set when they weren't even any white ones on display. Then it took 3 weeks to arrive (that's when we noticed it was not the right color). So she offered us to pick out another as if we were going to get that one in a few days...but they all were scheduled for another month!! I was outraged but had no choice but to wait.
We went in August 6 2013...wrong stuff came on the 25th. Then they said it would be here September 20....and I just got a phone call saying October 2!! We spent our money and had sold the bedroom set we had a week before shopping with them thinking we would be ok in no longer than 2 weeks! It's just a disgrace!! The manager did not care AT ALL!! Instead of trying to make it a little better on us for THEIR inconvenience he simply offered our money back and looked and talked to us with no respect, remorse, commonness sense, or even basic manager skills. I would advise no one ever use them!!!!
We also got a sectional from them which is nice but the piece that connects the two is bent and not holding them evenly. They came out to "fix" it but made it worse! The quality of the furniture is cheap and poorly built. I also purchased the fabric protector but nothing was don't to the furniture. So I'm going to see what lies and excuses they have for that is something were to happen to the couch. They have the absolute worst customer service I've seen in my life. We used the Winchester store and everyone seemed mentally challenged! And there was a salesman selling hair weave trying to sell me some! So unprofessional!