American Signature Furniture - Happy Customer
Sales (couch) - Compliment
ORLANDO, FLORIDA -- Despite numerous negative reviews regarding the whole company (from poor quality furniture, delayed delivery issues, as well as employees on the inside talking about the "make money no matter what" culture). My wife and I still bought a two-piece couch from the Orlando store.
The piece was exactly what we were looking for and it was a good price. No other store in the city had a piece like it.
When we first walked in the store, a salesperson, Kim, welcomed us, offered her assistance and then she left us alone. That is what we wanted. "Leave me alone and let me browse" is my policy. When we were ready to talk about other options, Kim was available and very helpful in showing us what the store had to offer.
I did my research and then hesitantly returned to the store, but, I took some time with Kim to explain what I had uncovered (the bad reviews). None of the bad reviews were actually about that store in particular and Kim was understanding about my hesitation. She sincerely wanted to make this a good experience for my wife and I, so, I bought the couch. She even offered to give me her personal number if I needed to follow-up with her on anything.
Our couch was scheduled to be delivered four days later, and due to a conflict, we had to reschedule for another date.
On that date the delivery crew arrived 30 minutes ahead of the "Delivery Window" and the couch was placed in our apartment without any defects.
We have had the couch for a few weeks now and we love it.
We will be looking for Kim on our next visit to the store.