Dell Computer Corporation Complaint - Poor Quality, Poor Service
HONOLULU, HAWAII -- I am a long time consumer and fan of Dell Computers going back 15 years and about 3-4 PCs and recommended 2-3 to others. I bought a Dell Dimension 4800 a little over a year ago back in February 2005. I extended my service contract to 2008. The first problem came up 1 month later with a replaced motherboard after my PC showed symptoms of a HD randomly seizing. At that time, tech support kept recommending I reformat the drive and reinstall everything from scratch. It took a LONG time to diagnose this problem. The 2nd problem occurred 2 weeks ago when the power supply started showing problems. They tech couldn't decide what to replace and decided to send a power supply and video card. I told them to send to parts to me, they send send it to the on site technician. The power supply is replaced, but the video card is the wrong part. They re-send the video card - 2 days later I get a box with the same wrong part. Its been 1 week without a working computer. I contact the same technician that I've been working with for the past week. They promise to call me back in 30 minutes to verify the right card is sent... no callback after 2.5 hours. Finally, I call another dell tech. They promise to send the right video card again - I tell them to send it to me to verify its the right part. Today I'm told they sent it to the technician again ! I go down to Costco and get a HP desktop.
I've worked with Dell Tech support for years and years and only now that I've noticed their impeccable and reliable service has gone so far downhill, I won't even count on a using the repaired Dell desktop for my primary tasks anymore. Not only that, the reliable Dell desktop showed a troubling trend which I can't rightfully recommend to anyone, anywhere, anytime. Its a very disappointing fact, but I guess life must go on and I guess I must as well. DO NOT invest in Dell Computers in either its product, service, or its stock until they can fix their house... and soon.