Delta Airlines Informative - New Destination for Delta - HELL
ATLANTA, GEORGIA -- This is will be a two part review. The first part is Delta's automated reservation service, I spent 8 minutes (I timed it), trying to navigate their automated system. I wanted to make reservations from Atlanta to Salisbury MD, it continued to ask where I wanted to go and I annunciated very clearly "Salisbury, MD". I was in a continuous loop from HELL trying to deal with the automated system. I tried punching "0" for the operator/reservations individual and it looped back to the beginning at this point I was so frustrated I stated "Baltimore, MD", finally the system recognized a city they fly to. When the reservations individual came on it was an indivdual from India or Pakistan where Delta has sent their reservation customer service business which is a HUGE MISTAKE. In dealing with this individual, that had NO IDEA what or where Salisbury, MD was. I spent 10 minutes trying to get this person to understand that if Delta does not fly to Salisbury, MD then do a flight to BWI and get me a connector to Salisbury with another airline, this indivuals response was no other airline flys to Salisbury MD. Well, needless to say I hungup on this indivdual and called US Air which they were quite happy to help me get to Salisbury, MD. I will never use Delta again, no wonder they are going down the tubes, their lack of customer service is unbelievable.
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