Lay-Z-Boy - Poor Poor Quality, Poor Poor Service

Leather Recliner - Complaint
Review by stein_born on 2013-09-03
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
NEW YORK, NEW YORK -- Just under two years old this "quality" chair's seat collapsed. This is what they sell for ONLY $1000! Lousy workmanship and material. And by the way POOR service...they are only too happy to remind you that there is no remaining warranty. Even on your own coin they cannot schedule a service call without complications.

Bottom line you are better to purchase something from Target or Walmart that has better quality. DO NOT EVEN CONSIDER BUYING A LAY-Z-BOY.
Comments:2 Replies - Latest reply on 2013-09-04
Posted by cmthru on 2013-09-04:
Most of the parts in your chair are covered by a lifetime warranty. Check their warranty web page. But do note that labor is only covered for one year.

You recommend buying quality furniture from Walmart or Target - seriously?
Posted by stein_born on 2013-09-04:
Of course not! My point is it's better to spend a fraction of the money for a compatible chair that you can at least use for a few years or longer and throwaway without getting ripped off at La-Z-Boy.

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