Staples - Defective products, unhelpful people, disappointing experience
Router, Modem - Complaint
TALLAHASSEE, FLORIDA -- I bought a router and a modem from Staples, and I should never have done that, because:
1. They BOTH broke down very within a month (about two weeks for the router).
2. I cannot return the defective products to Staples, because I can only return products within 14 days, even though I have my receipt and everything, and their people said on the phone that I could, and the router and the modem are still under warranty.
3. They blamed all of the above on me for not buying their store warranty. I am just wondering whether I would have been happier if I had spent the extra money and had to go back to their store twice just to replace their defective products for some new ones that may or may not be defective.
4. Their technical help is not helpful at all. I asked them if I need to buy a coax cable to connect the modem to the wall. They said no. But I actually had to.
In all, it was an extremely disappointing experience. I bought a router from Walmart later, it worked OK, but was a little slow. I returned it to Walmart without any problems, and got another model that works great. So, since most (if not all) products carried by Staples can be found in other stores, I would not recommend Staples to anybody from now on.