Time Warner Cable - Makes you Stressed!!!! Worst Co.
ROCHESTER, NEW YORK -- I wanted a home phone and thought about getting cable. I already had High Speed Internet so I considered a bundle.
First of all, these old HD DVR Scientific Atlantic boxes are the terrible. Mine freezes every single night I go to watch TV. It's annoying and I figure I spend an hour or more a week total trying to get this damn thing to do what it's supposed to do with no problem-but nope, it's always a problem. Already switched a box and have had people look at the lines and every thing was said to be okay-but it wasn't, obviously.
I was promised a newer Samsung HD DVR box but now I'm told they're in high demand but have few to offer. So why was I told I could get one when I signed up? They lied to me from the start and I should have known right there I was getting into a company that doesn't care about their customers but themselves. Making it even worst,, as soon as I had service, I noticed right off the bat that I was experiencing the problems I've continue to have today. They supposedly give you 30 days warranty and I should have taken that advantage when I could have.
They charge you a month ahead and so in no time you're bill is past due-and I'm suddenly in the whole paying my bills because of Time Warner tacking on 20 plus dollars a month because of being late-when technically I'm not late but am by their standards. They say they can work with you on a payment plan but that's bull[snip] because when I asked the guy about the plan he said the "plan" is paying the minimum...lol What a LOAD OF[snip]!!!
This is a racket and it's wrong how they're treating people. I can't even cancel services because I can't get anyone on the phone! I just called and now they're saying that there's an unusual wait time so fine, I'll wait it out while on speaker phone.. Four days ago I spent an hour on the phone for nothing-I got hung up on! I want cable but can't deal with this headaches anymore.
I'm so stressed out over this. Just as I catch up and pay the damn bill, I'm already past due from the new month. With Dish Network, I never had these issues, their equipment was wonderful and I was extremely happy with service but decided to try TWC since I already had their High Speed & getting a land line. Biggest mistake I made.
A word of advice, you want Cable-do not go to Time Warner! Go to Dish Network instead! I'm still looking into all these charges I"m paying. My bill started at 154 a month and now I"m trying to figure out why it's been 168 a month (before late fees). Don't do it. They make it easy, you call them up-they're kind but after they got you, you'll not experience any pleasantry after wards. Good luck, wish me lots of it because I'm going to need it..(still waiting for an operator by the way and I've even walked away for 15 minutes for coffee and to make a sandwich!!!!)