Time Warner Cable - Not satisfied with installation
INGLEWOOD, CALIFORNIA -- So I'm a customer and have been for quite some time now. 2 years ago time Warner got very expensive so we cancelled our cable and went to Dish. We still kept our phone and Internet. Dish got us with contract and then all of a sudden we were paying $80 for cable alone. I saw the ad for the 3 package bundle for Time Warner and decided to go back to cable with them. The sales representative was real nice they got me the deal. My issue now is with installation. I had to go into a Time Warner location because of a system issue 2 weeks ago and set up an installation date. I went in on a Wednesday and the earliest installation they had was the Thursday after. I accepted it but then the day before installation I had to reschedule. The next one wa scheduled for Wednesday from 3-4pm (today). Then I get a call from my mom saying Time Warner never came. I call Time Warner and I go off on them because 1. I'm coming from another provider for them, 2. I had a scheduled installation and no one came, and 3. It's almost been 3 weeks since we originally agreed to install. And what happens? Oh "sorry ma'am the next available day is Monday at 3pm." I had cancelled Dish specifically on Tuesday so Time Warner could install on Wednesday. And no one shows up. The representative goes on how his supervisor called dispatch and nothing is available until then but if anything comes up the will call me. What am I suppose to watch for the next week? Is it hard for you to request a special inquiry as your last installment after all appointments? I am dissatisfied with time Warner right now. I'm glad I got the 3 bundle deal but the fact that I had to wait almost 3 weeks for installation and whoever scheduled me for today screwed up really makes me want to just not be a customer anymore.
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