Comfort Inn And Suites - Dirty Rooms, Rude Staff Faulty Credit Card Charges for $300.
Hotel House Keeping and Staff - Complaint
KLAMATH FALLS, WASHINGTON -- I stayed one night while traveling for work. After I checked in and was all situated I noticed some ashes in the window seal. I meant to call front desk and let them know about the ashes but I got busy and forgot. I didn't want to move or complain, I just wanted them to know that the house keeper over looked them and they weren't from me. The room didn't smell like smoke at all when I went in so who knows how long the ashes had even been in there. Obviously the windows are over looked and not cleaned regularly.
Two days later I notice my account was over drawn because they charged me $300 saying I smoked in the room. I called and and talked to Maria. I told her it wasn't me, she said house keeping found the ashes and they are not refunding my money. They wouldn't listen to me or even hear me out. When I asked to talk to management or the person in charge Maria the front desk clerk told me they aren't in town.