Hewlitt-Packard Complaint - Defective product response
When I purchased my computer it indicated it had 2 gig dual core ram and 300 gig hard drive with a pentium D processor. The labels on the computer itself read 1 gig ram and 250 gig hard drive and also bore a pentium as well as an athlon processor sticker. I have cotinued problems with the computer. It resets itself as far a font size, screen saver, appearance and theme. It will turn itself on and off and never saves my settings. The screensaver function will not work at all. I returned it to the store, (Best Buy) and paid for a complete diagnositics. They could not resolve the problem and advised me to contackt HP which I did. They were no help at all and wants me to ship the computer to them and after two trips to the manufacturer they will consider a replacement. I have lost tons of data. Photos that cannot be replaced and a 375 page manuscript and they said "too bad, look at our warranty. We have got you. We are completely protected from any effort you attempt." They refused to give me any other contact person,(Manager, Supervisor of Customer Service or any of their names. They even refused to give my their address other than Palo Alto, Ca. My income is dependent on this computer and will cost me thousands of dollars in lost income and because of "the fine print of our warranty, (which of is sealed in the box when you buy it), there is nothing you can do about it. The only person that would give me a name was BILL ATWOOD who told me any effort I made would be sent back to him and the answer would be the same. My case number is DWV465-01. After 20 years of buying thousands of dollars worth of HP products I would never buy anything from them again. No product is better than the service you receive. I paid more for an HP thinking I would receive that service. BEWARE! There products nor their employees or customer care is the same. My next electronic purchase will not be an HP and I will encourage friends, relatives, business associates, writer clubs and all other social contacts against purchasing this JUNK!!