Time Warner Cable - False Promotion Letter
Customer Service - Complaint
MYRTLE BEACH, SOUTH CAROLINA -- I just got off the phone with Time Warner customer service concerning a letter I received offering a new promotional rate for my bundle services. The letter is signed by the Executive Vice President and Chief Marketing and Sales Officer.
As a thanks for my continued business I was offered another special offer lowering my coming rate from $189.94 per month to $142.87 per month. According to the letter, I didn't have to take any action, and the new rate would automatically begin on my next bill.
I received my bill and the rate charged was closer to the $189.94 than the $142.87. I called Time Warner Customer Service and that is where the nightmare began. According to The Customer Service Rep. The letter had no value and what was required was a new rate calculation. After calculating the new rate I was advised that my new rate would be in the $185.00 range. Wait I said, what about the promised @142.87 rate? You would not believe the explanations I received as to why the promotional letter from the Vice President was not a valid commitment. After an hour on the phone and going over some unacceptable proposal, I agreed to a monthly charge of $167.80 per month. What happened to the $142.87 rate promise, well it was treated as a small thing that happens with Time Warner mailings that is fixed with an apology.
So beware of Time Warner promotional mailings, they don't mean anything. Just a lost Vice President sending out non binding letters with false promises.