Horrendous Customer Service - Avoid Lufthansa Codeshares
NEW YORK, NEW YORK -- If your plans involve a code-share flight, AVOID ticketing with Lufthansa. We just experienced the most draconian #refund policy I've ever seen from a major airline, refusing to waive a $500 rebook fee on a situation entirely out of our control. United (the carrier) agreed to it instantly, but the ticket was on Lufthansa stock, and Lufthansa refused. Worse: they refused to even discuss, insisting on a written report, then gave the wrong info (3 times from 3 reps!) where to find the form. I eventually find it on my own. Then they took 13 days to respond (!).
I've paid many dozens of rebooking fees in my travels, but never had a problem getting them waived in a handful of obvious extenuating circumstances. Until now. You have choices in who you fly with - use them.