Unacceptable Customer Service From La Mesa RV

Service & Sales - Complaint
Review by coolgpa on 2013-09-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MESA, ARIZONA -- We recently purchased a 2013 Winnebago Itasca from La Mesa RV in Mesa AZ. We planned to tow a 2012 Ford Edge behind the Winnebago.

La Mesa RV installed the tow bar they recommended, with the end result being the Edge drifted all over the road. They assured us they had the solution and installed an additional part to the tow bar setup. After the test drive the Service Advisor informed us they had not corrected the problem and the unit was not safe to drive. He said they didn’t know how to solve the problem - it had never happened before. To date, no one from La Mesa RV has given us an explanation as to why our Winnebago could not safely tow the Edge.

We contacted Winnebago. They confirmed that it should easily tow the Edge. No one from La Mesa had called them to ask for help with the problem.

We incurred large expenses throughout this period. We approached La Mesa RV about reimbursement; the request was escalated to corporate headquarters in San Diego. They offered us minimal compensation and said we should have done more investigation into the towing setup, somehow it is our fault they couldn’t correct the problem. They also referred to a section of the contract that did not apply to our situation. We were told the Service Manager took it out for the final test drive. It was his opinion “it will tow the Edge, they may not like the way it tows but it will tow”.

We thought dealing with the largest Winnebago dealer in AZ would provide us with experts in this industry. Clearly, they are so large they have no incentive to resolve customer issues. They do not belong to the Better Business Bureau.
Comments:1 Replies - Latest reply on 2013-09-06
Posted by BigAl on 2013-09-06:
Why do you feel the motor home is the problem? I would think the problem is either the towing apparatus or the towed vehicle. Take it somewhere else if you are not happy with it. They told you they are not able to do the job to your satisfaction. Seek help elsewhere.

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