My Blankee Needs Help With Cust Service!
Owner - Complaint
LOS ANGELES, CALIFORNIA -- Aug 29th 2013 I placed an order for a Luxe snail baby security blanket from Myblankeeoutlet.com. As I placed the order I got a message that the order did not go through. A bit frustrated I decided to look around again for another blankee I'd seen that was cute!. So I found it and placed the order again since the first one said it didn't go through and didn't receive confirmation email. That went through!. I received conf email and conf number great!. Next day I check my account and there's 3 transactions pending from my blankee for different amounts. It was the weekend so I waited till Monday to call. A man answered the call "my blankee" I proceeded to state my predicament and he rudely cut me off. Saying " we're closed today" ok...it was Labor Day... So ok I get it. But why answer the phone. I call next day Tuesday the 3rd of September. 8:06 am same man answered... I said hi remember I allied yesterday regarding the wrong orders on my account? He cut me off and said "no! You made a wrong order not us! We didn't make a mistake you did!" Besides we're closed call back at 10! I asked your site says 8-5pm he said call back at 10! Olga will answer your call! And HUNG UP! I've never had such rude service! Ever!!
So I called at exactly 10. Spoke to Olga she took care of the wrongful orders and when I complained of the terrible service she said "I'm so sorry that's the owner...we get that a lot! So very sad that this company has great product but such a disrespectful owner! He should not be allowed to answer any customer call ever!