I Had a Tempurpedic Bed Replaced
Tempurpedic Customer Service - Compliment
ARIZONA -- We purchased a new Tempurpedic Bed in 2004, and recently decided that it was not living up to it's warranty. I called the company and explained my concern. They asked me to perform a couple tests on the mattress and take photos. I sent the photos and heard back from them within the week, and was informed that they would be replacing my bed with a new bed.
Approximately a week later I was contacted and a time was given for the delivery. It took about 3 weeks but they delivered the bed promptly, on time, set up very professional and the old mattress hauled away. The new bed is beautiful and I feel that I have no reservations about referring this company.
P. S. I love, love, love, my Tempurpedic Bed.