Travelocity - Don't Buy the Travel Insurance!
Booked a flight in April to go visit my father in June 2013. Would be our last vacation together as he was diagnosed with terminal cancer. Took out the travel insurance from Travel Guard, in case I would need to cancel my flight due to his failing health or death. End of May Dad's health declined rapidly. He called and asked me to cancel my trip. He was hospitalized for a couple of weeks, then put in a convalescent home where he later died on July 4, 2013.
I contacted Travel Guard at the end of May and filed a claim after cancelling my non-refundable flight through Travelosity. Travel Guard sent me a bunch of forms to fill out, one of which was to be filled out by a physician. I explained to them that it was NOT the person traveling that had health issues, but the person that I was going to visit. They wanted my fathers physician to fill out the form & include the diagnosis, date of diagnosis, and reason for cancellation of travel plans.
My fathers Dr would not fill out the form for legal reasons; the form specifically asks why the Dr requested the patient to cancel their travel plans & my father was NOT the person traveling. The Dr did type up a letter listing my father diagnosis and when it was made. I included this and a letter of my own stating WHY the Dr wouldn't fill out the form and explained that I was the person traveling, NOT my father. This was not good enough for Travel Guard. They sent me the physicians form again, and said it would need to be filled out in it's entirety. And they also needed my father's signature! He died before I could get it. Then they closed the claim without notifying me. They obviously couldn't wait for me to get the POA papers sent to them. Sorry people, but it takes time to get all the legal stuff done when someone dies!
I felt like Travel Guard made me jump through hoops to get my $$$ back. I don't think the claims dept read my letter or my father's attending physician's letter. The form even asked for my father's social security #. Why would they need that?!? Trying to get money from a dying man? I ended up taking the credit from my previous trip on Travelocity, which included a $150 fee and booked another flight to spread my father's ashes. I will never book a flight through Travelocity or use Travel Guard insurance again! Better to book directly from the airlines.
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