Sears - Lack of Warranty Support
Model 72002 - Complaint
HICKSVILLE, NEW YORK -- Our 8 month old refrigerator stopped cooling. Called for warranty service and was told it would be 6 days before they could even show up. When I didn't hear from Sears on the day of the appointment I called inquiring when they would be here. Was told I was mistaken, it would be the following Tuesday, 13 days after making the initial call...13 days to respond to warranty service. And no, I wasn't mistaken.
When I further voiced my disapproval and AGAIN explained to them by 88 y/o mother was just released from the hospital (she has bladder and kidney cancer, only one kidney and leukemia) Sears put me on hold and said someone will here this Friday, only 9 days after placing the call (when I asked to speak w/ a manager I was told there is no one else to speak with). Irregardless of my mother's condition, no consumer should wait 9-13 days for a warranty repair on a refrigerator; we're not talking a washing machine. After placing an on-line complaint I received an e-mail from Sears.