T-Mobile Complaint - T-Mobile Fraud - cell phone service
DILLON, COLORADO -- I signed a one-year contract with T-Mobile on Dec. 13, 2005 for 1500 minutes a month at the rate of $39.99 a month. Since then they have tried to steal money from me on five separate occasions using four different methods. The entire experience has been a nightmare. And this is only the end of March, 2006.
The first occasion came when T-Mobile tried to change the terms of my contract to $49.99 a month from $39.99 without my consent. Calling their hand on that, they insisted that I would have to prove to them that my contract called for the lower figure. The correct response from any good and honest business would have been to offer to research it at their end and get back to me. Instead, they put the onus on me, the customer, to prove what I had signed. I call this “theft”.
I had to fax my copy of the contract to them three times before they would acknowledge receipt of it. Only then would they grudgingly agree to erase the fraudulent charge.
Occasion number two came when I went online to verify that they had made the appropriate change to my contract and discovered that I was being charged for “Email Notification” since I had signed up for web services a week earlier at the stated flat rate of $5.99 a month. I added this service on the phone with a customer service representative who I repeatedly asked, “Are there any additional charges of ANY kind for this web service?” Her answer was consistently, “No sir, there are no other charges of any kind.” Their web page also clearly states “No additional data or airtime charges”.
What I discovered was that they were charging me $0.05 per email notification, which had already added up to $8.50. Calling them again, I made them remove these charges and I turned the email service off. I call this a problem with “truth in advertising” and “deceptive trade”.
Occasion numbers three and four came when they fixed each of the two above problems. On both occasions T-Mobile sent me a flurry of text messages proudly telling me how good they were to me to fix the problems. And each text message appeared on my next bill with a charge of $1.35 beside it.
Imagine, they were charging me to tell me that they had cleaned up their own mess. Wonderful. And by the way, there was zero mention of additional charges for text messaging when I signed the contract. I call that a problem with “truth in advertising”.
Occasion number five came when instead of crediting me with the agreed-on phone rebate of $50.00, they sent me a letter telling me that the tiny little numbers from the circuit board of the phone that I had to fill in (the ones that took a magnifying glass to read) did not match up with their record and thus, they were denying the rebate. I call this “deceptive trade”, and I see a clear pattern of it.
I have refused to pay the last round of text message charges (Again, all of these messages originated from T-Mobile Customer Service.) and I took the $50.00 off of my last payment to them. T_Mobile has retaliated by turning my phone off. I call this “breach of contract.”
To sum it up, all I wanted was cell phone with a simple rate plan. That’s all. What I got was fraud, deception, and outright theft. If you sign up with these people, you know what to expect.
P.O. Box 2589
Dillon, CO 80435