Sears - Kenmore Washer Vibrates and Makes Abnormal Noises Due to Lost Alignment
YORK, PENNSYLVANIA -- Since last 8-10 months, my washing machine has started making abnormal noises, sometimes very scary. My wife called Sears service department several times before six months. They ordered different parts of it 3-4 times and replaced them. But no change. They could not figure it out what is wrong. They closed our complaint and stopped coming by giving a reason that nothing is wrong. As we did not have any clear evidence, we just had to bear.
But since last one month, the situation is worsened. The machine vibrates so much during the washing cycle that it has moved from its position. Thinking that Sears techs would figure it out now, called the service department three times. They already have ordered one part which is lying with me. But no technician arrives. I made my wife to take off from work and stay at home for the whole day, but they would not show up. This happened three times.
I am hoping that Sears would still fix my washing machine. If they cannot, they would replace it, as per the contract terms. If they will not solve the issue, I shall be left with no choice except going to the Small Cause Court to get the justice.
Company Response on :
Thank you for informing us of this situation with your washer. My name is David with our Sears Social Media Support team. I can understand you frustration based off of the information you posted here. We would like the opportunity to have a case manager discuss this situation and help address any concerns you may have. If you would like to discuss this situation further, please send the following information – contact #, screen name (neelatul), phone # used at time of purchase to firstname.lastname@example.org. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Social Media Moderator
Sears Social Media Support