Will NEVER Buy a Hewlett Packard Product Again. This Company Is Trash
Claims - Complaint
I purchased a Hewlett Packard Pavilion g6 notebook for my son last Christmas. The notebook was barely used, and my son came to me stating a line on the screen had appeared . I had contacted Hewlett Packard and they provided me with a box to have it shipped and repaired. I received an email stating that the notebook had be received and that I had a two year warranty. One hour later, I received a call from H.P stating to repair the notebook, it would cost $300.00. H.P claimed an internal fracture had occurred and the warranty was void, leaving my notebook unusable.
I cannot believe that a notebook could be so fragile that if a person shuts the screen, an internal fracture can occur. The claims and customer service agents are condescending and I will never recommend any Hewlett Packard product ever again. Horrible product and horrible experience!!!!