TigerDirect-First Purchase, Never Again!
Digital Clock - Complaint
Resolution Update on 09/07/2013:
Update: TigerDirect has just responded to my request to cancel the return/exchange and credit back to my visa card.
MIAMI, FLORIDA -- I'm sorry, but have not had a very good buying experience on my first purchase from Tigerdirect. I placed an online order for a digital clock on 8/4 was processed on 8/7 and shipped on 8/14, I know sometimes there is a lag in processing but 10 days after the order was placed. When the item arrived (8/20) 1. Was packed in a plastic shipping bag with no bubble pack around the item. 2. The digital read out was not working correctly (might be due to damaged box, so obviously banged around during shipping). I reported this to Tigerdirect that evening, had to wait till end of week for rma #. Took some time off of work to send the faulty item back on 8/26 and the vendor received it on 9/3.
I just sent an email to Tigerdirect asking when they will ship my exchanged item. They did not give me an eta, at that point I requested a cancelation and credit back on my visa card this morning. Have not received any reply back, it is currently a month since I placed the order and the transaction has not been completed yet. So this little order which amazon, Newegg and Rakuten would take care of in a matter of a week or two (ie: shipping and deal with a return).
They also ship the exchange with a return shipping label so you just put the faulty unit in the box and place the label on it and ship. Tigerdirect, you have to wait for an RMA#, ship it back. Then wait till they receive, then they ship the exchange. Amazon, Newegg and Rakuten have nothing to worry about in regards to Tigerdirect as a competitor. Speed of service is poor and customer service responds but really does nothing. Oh well live and learn, never again will I deal with this mom and pop shop.